Privacy Policy – Moonfood

Effective Date: 1 JAN 2023

Moonfood (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, or related services (together, the “Platform”). By using Moonfood, you agree to the terms described here.

1. Information We Collect

We collect the following types of information when you use Moonfood:

a) Personal Information

• Name
• Phone number
• Email address
• Delivery address(es)
• Payment details (processed securely via trusted third-party payment gateways)

b) Location Data

• We may collect your precise or approximate location information using GPS, Wi-Fi, cell towers, and IP address.
• Location data is used to:
  • Show restaurants near you.
  • Assign and track deliveries.
  • Provide real-time order updates.
  • Improve accuracy of services.
• You may control or disable location permissions in your device settings. However, certain features (such as delivery tracking and nearby restaurant recommendations) may not work properly if location access is restricted.

c) Non-Personal Information

• Device details (model, operating system, unique device identifiers)
• Browser type and usage statistics
• Cookies and similar technologies

d) Transaction Information

• Orders placed and order history
• Payment method and payment status
• Restaurant preferences, ratings, and reviews

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide personalized restaurant and food recommendations
• Communicate with you regarding orders, offers, and updates
• Improve our Platform, services, and customer experience
• Detect and prevent fraud, unauthorized transactions, or misuse
• Comply with legal and regulatory obligations

3. Sharing of Information

We may share your information with:

• Restaurants and delivery partners: To prepare and deliver your orders
• Payment service providers: To securely process payments and refunds
• Third-party service providers: For analytics, cloud hosting, marketing, and customer support
• Authorities or regulators: If required by law or for safety and fraud prevention

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and login details
• Analyze traffic and usage trends
• Improve Platform performance
• Provide personalized offers and promotions

You can manage or disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

• We keep your information only as long as necessary to provide our services and comply with legal obligations.
• If you close your account, we may retain certain information as required by law (e.g., tax or regulatory records).

6. Data Security

We use technical and organizational measures to protect your data, including:

• Encryption (SSL/TLS) for sensitive information
• Secure servers with restricted access
• Regular monitoring for potential vulnerabilities

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct or update your details
• Request deletion of your account and data
• Withdraw consent for data processing
• Opt out of promotional messages

Requests can be made through the support section of the Platform.

8. Children’s Privacy

Moonfood is not intended for individuals under 18 years old. If we learn that we have collected information from a minor, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform, and continued use means you accept the revised policy.

10. Contact

For questions or concerns about this Privacy Policy, please reach out via the customer support section of the Platform.